tv99 Frequently Asked
Questions

You must be at least 18 years old to register and play on tv99. This is a strict platform-wide requirement that applies to all players across Bangladesh. tv99 performs age verification during the KYC process, and any account found to belong to a person under 18 is closed immediately.

tv99 KYC verification requires a government-issued photo ID — such as your National Identity Card (NID) or passport — along with proof of your payment method (for example, a screenshot confirming your bKash or Nagad wallet number matches your registered mobile). In some cases, proof of residential address may also be requested.

KYC verification on tv99 is typically completed within 24 hours of document submission. During peak periods it may take up to 48 hours. You will receive an email confirmation once your account has been fully verified. Until then, you can continue playing, though withdrawal requests may be held pending verification.

To reset your tv99 password, click the "Forgot Password" link on the login page and enter your registered email address. You will receive a secure password reset link within a few minutes. If you do not receive the email, check your spam folder or contact [email protected] for manual assistance.

Yes, you can request permanent account closure by contacting [email protected]. Before closure, any remaining balance will be withdrawn to your registered payment method, and all pending bets will be settled according to standard rules. Permanent closure cannot be reversed, so tv99 recommends considering a temporary time-out first.

To deposit via bKash on tv99, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown the tv99 bKash merchant number. Send the desired amount from your bKash app, enter the transaction ID on the tv99 deposit form, and your account balance will be updated within minutes.

bKash deposits on tv99 are typically credited within 1 to 5 minutes after the transaction is confirmed. If your deposit has not appeared after 15 minutes, contact tv99 support at [email protected] with your bKash transaction ID and the exact amount sent, and the team will resolve it promptly.

The minimum deposit on tv99 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. Bank transfer deposits may carry a higher minimum — typically ৳500. tv99 does not charge any fees on deposits, though your payment provider may apply their own transaction charges.

The minimum withdrawal on tv99 is ৳500 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum is ৳1,000. Withdrawals below these thresholds will not be processed, so it is worth consolidating smaller winnings before requesting a cashout.

tv99 processes withdrawal requests within 1 to 4 hours for verified accounts. bKash and Nagad withdrawals are the fastest, often arriving within 30 minutes of approval. Bank transfers may take up to one business day depending on the receiving bank. Withdrawals submitted after business hours may be processed the following morning.

tv99 does not charge platform-side fees on standard withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own transaction or transfer fees on the receiving end. tv99 recommends checking your provider's current fee schedule before initiating a withdrawal.

Yes, tv99 offers betting markets for BPL (Bangladesh Premier League) matches, including match winner, top batsman, highest opening partnership, and live in-play markets. BPL coverage on tv99 includes all group stage and knockout fixtures, with odds updated in real time throughout each match.

tv99 offers a wide range of casino games including video slots, classic table games (roulette, blackjack, baccarat), live dealer tables powered by providers such as Evolution Gaming and Ezugi, and crash games including Aviator by Spribe. New titles from Pragmatic Play, NetEnt, and Microgaming are added regularly.

Yes, tv99 is fully optimised for mobile browsers on both Android and iOS devices. The platform is built with a mobile-first design, meaning all features — including deposits via bKash, live betting, and casino games — work smoothly on smartphones without requiring a separate app download.

RTP varies by individual slot game on tv99, but most titles from leading providers such as Pragmatic Play and NetEnt carry RTPs between 94% and 97%. The RTP for each game is listed in its information panel within the game lobby. tv99 only features games from certified providers whose RTP figures are independently audited.

All casino games on tv99 use certified Random Number Generator (RNG) technology supplied by the game studios, not by tv99 itself. This means outcomes are determined by independent, third-party certified systems that cannot be adjusted by the platform. Live dealer games use physical cards and wheels, adding a further layer of transparency.

tv99 offers a welcome bonus to newly registered players on their first deposit. The current offer and bonus percentage are displayed on the tv99 promotions page. Bonuses are subject to wagering requirements before withdrawal — always read the full terms on the promotion detail page before claiming.

Wagering requirements on tv99 specify how many times you must bet the bonus amount before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. Full wagering terms are displayed on each promotion's detail page.

To claim a bonus on tv99, log in to your account and visit the Promotions section. Click "Claim" on the offer you want, and if a promo code is required it will be displayed there. Most deposit bonuses are credited automatically once you make a qualifying deposit that meets the minimum amount stated in the offer terms.

Yes, tv99 bonuses carry an expiry period that begins from the moment the bonus is credited to your account. The standard validity window is stated on each promotion's terms page, but is typically between 7 and 30 days. Any bonus balance and associated winnings that have not met the wagering requirement before expiry are forfeited automatically.

tv99 rewards regular players through an ongoing loyalty programme where points are earned on real-money wagers across casino games and sports betting. Accumulated points can be exchanged for bonus credits or used to unlock higher-tier benefits such as faster withdrawals and dedicated account support. Full programme details are available in the Promotions section after login.

tv99 is built on a platform that uses 256-bit SSL encryption to protect all data and financial transactions. Player funds are held separately from operational funds, and all casino games are provided by certified third-party studios whose RNG systems are independently tested. tv99 is committed to fair play and transparent terms across all products.

tv99 protects player data using industry-standard 256-bit SSL/TLS encryption on all connections, one-way password hashing so passwords cannot be read by staff, and strict access controls limiting data visibility to authorised personnel only. Financial data such as bKash and Nagad wallet details are never stored in plain text. Full details are in the tv99 Privacy Policy.

To self-exclude from tv99, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. You can request a temporary exclusion (from 24 hours up to 6 months) or permanent closure. Once activated, your account is immediately suspended and you will not be able to log in, deposit, or bet during the exclusion period.

Yes, tv99 allows players to set daily, weekly, or monthly deposit limits on their accounts. To activate a limit, contact [email protected] and specify the limit type and amount. Limits take effect immediately. Any request to increase an existing limit is subject to a mandatory 24-hour cooling-off period before the new limit applies.

If you feel gambling is negatively affecting your finances, relationships, or mental health, contact tv99 immediately at [email protected] to activate self-exclusion or deposit limits. tv99 also encourages you to speak with a trusted friend or family member and, if needed, seek support from a qualified counsellor or mental health professional in your area.

The primary way to contact tv99 support is by emailing [email protected]. The support team operates daily during Bangladesh Standard Time (BST, UTC+6) hours and aims to respond to all enquiries within a few hours. For urgent responsible gaming requests such as self-exclusion, include "Urgent" in the subject line for prioritised handling.