At tv99, we believe gaming should be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh stay in control.
Our Commitment
Every player who joins tv99 gains access to a set of responsible gaming tools designed to keep entertainment safe, affordable, and within personal limits.
Set a daily, weekly, or monthly cap on how much you can deposit into your tv99 account. Once a limit is active, it cannot be increased without a mandatory cooling-off period, preventing impulsive top-ups during losing streaks.
Define a maximum amount you are comfortable losing over a given period. tv99 will automatically prevent further betting once your loss limit is reached, protecting your bankroll from spiralling beyond what you planned to spend.
Receive an in-platform notification after a set duration of continuous play. These reminders help you stay aware of how long you have been gaming, encouraging regular breaks and keeping your session enjoyable rather than compulsive.
Request a temporary or permanent self-exclusion by contacting tv99 support. Once active, your account will be fully suspended for the elected period, and you will not be able to log in, deposit, or place bets during that time. Self-exclusion is one of the most powerful tools available to players who feel they need a break.
Need a short break without committing to full self-exclusion? A time-out suspends your tv99 account for a defined short period — from 24 hours up to 6 weeks — giving you space to reassess your gaming habits without permanently closing your account.
tv99 enforces strict age verification at registration and during KYC review. All players must be 18 years of age or older. Accounts found to belong to minors are closed immediately, and all funds are returned to the original payment source.
Participation in any form of real-money gaming or sports betting on tv99 is permitted only for individuals who are 18 years of age or older. This requirement applies to all players across Bangladesh, regardless of location — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. By creating a tv99 account, you confirm that you meet this age requirement. tv99 reserves the right to request proof of age at any stage and to close any account where this requirement is not satisfied.
Tools & Controls
Every tool below is available to all registered tv99 players. Contact [email protected] to activate any of them — our team typically processes requests within one business day.
Cap the maximum amount you can deposit within any 24-hour period. Requests to raise this limit are subject to a mandatory 24-hour waiting period before taking effect.
Instant ActivationSet a cap across a rolling 7-day window. Ideal for players who prefer to manage their gaming budget on a weekly basis rather than day by day.
Instant ActivationRestrict total deposits within a calendar month. This is the broadest deposit control available and is particularly effective for long-term budget management.
Instant ActivationIf you feel you need to stop gambling indefinitely, request a permanent self-exclusion. This action closes your account and cannot be reversed. All pending withdrawals are processed before closure.
IrreversibleAwareness
Problem gambling can affect anyone. The following signs may indicate that gambling is starting to have a negative impact on your life or the life of someone you care about.
If you recognise any of these signs in yourself or someone you know, please reach out to the tv99 support team at [email protected]. Our responsible gaming team can help you activate self-exclusion, set deposit limits, or apply a time-out — at no cost and with full confidentiality.
Getting Help
If you feel gambling is becoming a problem, follow these steps to get immediate assistance from the tv99 responsible gaming team.
Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your registered username and the type of restriction or support you need — deposit limit, time-out, or self-exclusion.
For account-level actions such as self-exclusion, our team will verify your identity to ensure the request is genuine and to protect your account. This is a straightforward process and is handled with full confidentiality.
Once verified, your chosen restriction will be activated immediately. For self-exclusions and time-outs, your account access will be suspended without delay. Deposit limits are enforced from the moment they are confirmed.
Our responsible gaming team remains available throughout your restriction period. If you need to extend a time-out, increase a deposit limit restriction, or escalate to permanent self-exclusion, simply contact us again at any time.
After a time-out or temporary self-exclusion period has ended, players wishing to return to tv99 must contact support to reactivate their account. This step is intentional — it adds a deliberate pause before resuming play, giving you one final opportunity to reconsider.
Support & Resources
tv99 encourages any player who feels gambling is affecting their wellbeing to seek support. Our team is your first point of contact, and we are here to help.
Our dedicated support team is available daily during Bangladesh Standard Time (BST, UTC+6) hours. Contact us by email at [email protected] for any responsible gaming request, including deposit limits, time-outs, self-exclusion, and account queries. All requests are treated with strict confidentiality.
If you believe you have a gambling problem that requires professional intervention, we strongly encourage you to seek help from a qualified counsellor or mental health professional in your area. Speaking to a professional is a positive and courageous step, and there is no shame in asking for help.
Sometimes the most effective first step is speaking openly with a trusted friend or family member about your gambling habits. Sharing your concerns with someone close to you can provide emotional support and help you take the next steps towards healthier gaming behaviour.
Registered tv99 players can request a full summary of their gaming and betting activity — including total deposits, total wagers, session durations, and net results — by contacting [email protected]. Reviewing this data can provide valuable perspective on your gambling patterns.
Our Principles
At tv99, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. We design our products with player safety in mind from the ground up, and we continuously review our policies to ensure they reflect best practices in the online gaming industry.
We believe that the vast majority of players who choose to game on tv99 do so responsibly, and our role is to support that. For the minority who may develop difficulties, we are committed to providing prompt, non-judgemental, and effective assistance. No request for responsible gaming support will ever be refused or delayed.
tv99 does not promote gambling as a way to make money. All promotional materials and communications make clear that gambling outcomes are uncertain and that the house retains a mathematical edge over time. Players should always treat gaming as a leisure expense — similar to a cinema ticket or a meal out — and never as a potential income source or a solution to financial difficulty.
We regularly review player accounts for signs of problem gambling behaviour, including unusually long sessions, rapid deposit sequences, and repeated chasing of losses. Where our systems flag a concern, our team may proactively reach out to the player with information about responsible gaming tools — always with care and respect for the player's dignity.
Continue on tv99
tv99 offers a safe, fair, and enjoyable gaming experience for players across Bangladesh. Explore our casino games and sports markets — and remember to always play within your means.