tv99 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how tv99 ("tv99", "we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", "Player", "User") who visit or use the tv99 website located at tv99.bid and all associated services, features, and functionality (collectively, the "Service").

This Policy applies to all personal data processed by tv99 in connection with the Service, regardless of the device or method used to access it. It covers data collected directly from you, data collected automatically through your use of the Service, and data received from third-party partners such as payment providers.

By registering an account, making a deposit, or otherwise using the tv99 Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Service.

This Policy should be read alongside the tv99 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

tv99 is the data controller responsible for the personal data collected through the tv99.bid platform. As data controller, tv99 determines the purposes and means by which your personal data is processed. All data-related enquiries, requests, and complaints should be directed to our support team using the contact details provided in Section 14 of this Policy.

3. Data We Collect

tv99 collects the following categories of personal data in connection with your use of the Service:

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Government-issued identification number (where required for KYC verification)

3.2 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Bank account details (where bank transfer is used as a payment method)
• Transaction history, deposit amounts, and withdrawal records
• Details of any bonuses or promotional credits applied to your account

3.3 Account & Gaming Activity Data

• Username and account ID
• Betting and gaming history, including stakes, outcomes, and session durations
• Responsible gaming preferences and self-exclusion or limit settings
• Customer support interactions and correspondence records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser type and version
• Pages visited, features used, time spent on the platform, and navigation patterns
• Session tokens, login timestamps, and logout records

3.5 Identity Verification Documents

Where KYC verification is required, we may collect scanned copies or photographs of government-issued identity documents (such as National Identity Cards or passports), proof of residential address, and proof of payment method ownership. These documents are processed solely for the purpose of verifying your identity and are stored securely in accordance with the retention schedule in Section 8.

4. How We Collect Your Data

tv99 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to surveys or promotions.
• Automated collection: Data collected automatically as you use the Service, including through cookies, session tracking, and server logs. See Section 10 for full details of our use of cookies and tracking technologies.
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment provider shares transaction confirmation data with tv99 to facilitate processing.
• Fraud and security partners: tv99 may receive data from third-party fraud detection and identity verification service providers as part of our KYC and anti-money laundering (AML) compliance processes.

5. How We Use Your Data

tv99 uses your personal data for the following purposes:

tv99 does not use your personal data for automated decision-making that produces significant legal effects on you, other than in the context of fraud prevention and KYC verification where such processing is necessary and legally justified.

6. Legal Basis for Processing

tv99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and tv99 — including account registration, payment processing, and delivering the gaming Service.
• Legal obligation: Processing required for tv99 to comply with applicable laws, including KYC, anti-money laundering (AML), and responsible gaming regulations.
• Legitimate interests: Processing carried out for tv99's legitimate business interests — such as fraud detection, platform security, improving Service quality, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Where tv99 relies on your consent as a legal basis (for example, for certain marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Sharing & Disclosure

tv99 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum data necessary to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist tv99 in verifying player identities and detecting fraudulent activity.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their games through the tv99 platform.
• IT and hosting providers: Infrastructure and security service providers who host, operate, and maintain the tv99 platform, bound by strict data processing agreements.
• Legal and regulatory authorities: Where tv99 is required by applicable law, court order, or regulatory request to disclose personal data, we will comply with such requirements. Where permitted by law, we will notify you of such disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of tv99's business assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom tv99 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

8. Data Retention

tv99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data may be retained for statistical and analytical purposes without restriction.

9. Your Data Rights

Subject to applicable law, you have the following rights with respect to the personal data tv99 holds about you:

• Right of access: You may request a copy of all personal data tv99 holds about you. We will provide this within a reasonable timeframe following verification of your identity.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by tv99.
• Right to erasure: In certain circumstances, you may request that tv99 delete your personal data. This right is subject to any overriding legal obligation to retain the data.
• Right to restriction of processing: You may request that tv99 restrict the processing of your data in certain situations, for example while a rectification request is being resolved.
• Right to data portability: Where technically feasible and legally required, you may request that tv99 provide your data in a structured, machine-readable format.
• Right to object: You may object to tv99 processing your data on the basis of legitimate interests, including for direct marketing purposes. tv99 will honour all valid objection requests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact tv99 at [email protected]. We will acknowledge your request within 5 business days and aim to fully resolve it within 30 days. In complex cases we may require up to an additional 60 days, in which case we will inform you of the extension and its reason.

10. Cookies & Tracking Technologies

tv99 uses cookies and similar tracking technologies to operate and improve the Service. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on tv99:

• Strictly necessary cookies: Required for the platform to function correctly — including maintaining your login session, remembering your language preference, and processing secure transactions. These cannot be disabled without impairing core functionality.
• Performance and analytics cookies: Used to collect anonymised data on how players use the tv99 platform, which pages are most visited, and where errors occur. This data helps us improve the Service.
• Functional cookies: Used to remember your preferences and personalise your experience, such as your preferred payment method or display settings.
• Security cookies: Used to detect and prevent fraudulent activity, protect against session hijacking, and enforce responsible gaming restrictions.

By continuing to use the tv99 platform after being presented with this Privacy Policy, you consent to the use of cookies as described above. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain parts of the Service.

11. Data Security

tv99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and tv99 servers.
• One-way cryptographic hashing of account passwords — passwords cannot be read or recovered by tv99 staff.
• Access controls limiting personal data access to authorised tv99 personnel on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments.
• Secure, encrypted storage of all KYC documents and sensitive financial data.
• Fraud monitoring systems operating on a continuous basis to detect and respond to suspicious activity in real time.

While tv99 takes all reasonable precautions to secure your data, no system can be guaranteed to be completely free from risk. In the event of a data breach that is likely to result in a high risk to your rights, tv99 will notify affected players without undue delay and take all appropriate remedial action.

12. Children & Minors

tv99 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process includes age verification steps, and we conduct ongoing KYC checks to confirm that all players meet the minimum age requirement.

If tv99 discovers or is notified that an account has been registered by a person under 18, we will immediately close the account, delete all associated personal data (subject to any applicable legal retention obligations), and return any real-money deposits to the original payment source.

Parents or guardians who suspect that a minor may have registered or used a tv99 account are encouraged to contact us immediately at [email protected]. We take underage access extremely seriously and will act on all such reports with urgency.

13. Changes to This Policy

tv99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Reviewed" date at the top of this document will be updated. Where the changes are significant, tv99 will endeavour to notify registered players by email or via an in-platform notification.

Your continued use of the tv99 Service following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Service and may request account closure by contacting [email protected].

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which tv99 handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries fairly and promptly.

If you are not satisfied with tv99's response to your privacy complaint, you may escalate the matter through any dispute resolution process available under applicable law in your jurisdiction.